Excellent customer service, at last!

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As most of you know, my house was robbed back in November so for Christmas I had to purchase a new TV so that life in the house could go back to normal.

Together with my kids we studied every catalogue offering TV’s (Saga, Ripley, Hiraoka, Oescle etc), went out looking at the different models- I even visited Polvos Azules, a market in Downtown Lima that sells EVERYTHING. Yes, the TV’s were cheaper there, but you NEVER know what you are buying, where it comes from, or if your warranty has any value.

After consulting with various people I chose to take my kids to Hiraoka, as everyone that I know told me they have the best service if you ever need to use the warranty/guarantee.

After a few hours of discussion, we bought our new TV and had it installed. Initially, it seemed to work fine. After a month, however, we learned we couldn’t connect the internet and something strange started to occur in the upper left part of the screen.

Last Thursday evening I called Hiraoka to speak my case- and they listened. The following day a technician arrived, checked out the TV, took a few photos and returned to his shop. An hour later he called me to let me know that they would return the following day to give me a new TV. The same trusty technician came, took the old TV, installed the new TV, and made sure the new TV worked perfectly. He left my family and I with smiles plastered across our faces.

Now that is what I call good service, and I’m happy to share this positive experience with you.Great customer service is hard to find, but Mr. Living in Peru has a surprising experience to share.

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Carsten Korch

Originally from Denmark, Carsten returned to Peru in 2002 with his wife and eldest son. He started LivinginPeru.com in 2005, among other ventures in Peru. Before this, Carsten has worked in tourism, living in France, Sicily, and the U.S., and promoted bands like Metallica, Def Leppard and U2 for PolyGram Records (now Universal Music). Carsten loves pisco sours, Peru’s cuisine, and traveling with his family within Peru, a country that he believes is the land of opportunities.