For successfully introducing self-service systems with an intelligent deposit function, Interbank Peru has won an award from PricewaterhouseCoopers, the auditing and consulting firm, for “corporate creativity” in the banking services segment.
Wincor Nixdorf had integrated 115 multifunction automated teller machines into the bank’s IT landscape; at these ATMs customers can deposit checks and cash and pay bills. A special feature is that the systems can accept and dispense bank notes and coins in two currencies.
Self-service technology will permit the high volume of transactions at the bank’s counters to be scaled back progressively. The prize ceremony was held in Lima at the end of November.
Few Peruvians have bank accounts of their own. Most people simply make cash transactions at the bank counter. It became necessary to reduce the number of counter transactions – and at the same time the endless queues associated with this personnel-intensive service. And so, in partnership with Wincor Nixdorf, the self-service project was launched. To date, 115 Wincor Nixdorf self-service systems of the ProCash 2100xe type have been installed across Peru at Interbank’s subsidiaries and at off-premise locations.
This means improved service for the bank’s customers. Cash withdrawals, cash and check deposits, and bill payment are all now handled by ATMs. Two currencies, Peru’s Nuevo Sol and the US dollar, are accepted by the self-service system. Up to 50 bank notes per transaction can be accommodated by the machines. When payment is by check, the amount is posted instantly and a receipt printed out. Bank customers without a bank card need only press a button on the ATM to proceed with their transactions.
Interbank Peru is one of the country’s four largest financial institutions. With more than 110 branches in Peru, it operates some 550 ATMs.
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