Many people wish to visit Colombia, a very nice and beautiful country with wonderful beaches, delicious coffee, nice culture, and people who love to dance.
Our partners in Colombia asked us to join them for a campaign in February and, as Viva Colombia, a new discount airline with flights between Lima and Bogota, had just opened with some excellent offers, we decided it was time to return to this great country.
I soon found out it was easier said than done however because when trying to book our promotional airfares the first time around, the website kicked me off. After a few hours of failed attempts, I gave up.
A few days later the offer reappeared – approximately US$ 170 per roundtrip ticket from Lima to Bogota, all taxes included (a fantastic deal). Again, I tried to purchase my ticket. Four hours later however I was without luck and unable to buy my tickets.
This time, apparently, I was not the only one: the whole website had crashed.
Through the company’s Facebook page, Viva Colombia excused themselves and extended the offer for another 24 hours. For the twelfth time, I entered all the necessary data (which turned out to be a lot) and I got to the payment gate-way where my credit card was rejected as it was an international credit card. I informed Viva Colombia about the problem and mentioned that most of their customers outside of Colombia probably only had an international credit card to pay with, to which they answered me that I could use www.undertrail.com.
So again I entered all the data for my fellow two travelers and myself and quickly learned that the ticket price had now increased from around US$ 512 for three tickets to US$ 747.49, one of the reasons being that Undertrail charged me a commission of US$ 75.94.
Through Facebook I suggested to Viva Colombia that they find a way to do the right thing and let me purchase my three tickets, as originally booked for US$ 512, but by the closing of this article (48 hours later), they hadn’t responded to my request.
Yes, the tickets are very cheap and you’ll have to pay additional for luggage and extra carry-on, airport check in, priority boarding, fast line and much more, but even so – it is cheap.
The question is, what to expect when traveling with them, when they make it so hard to purchase a ticket on their website. Undertrail appears to be the only option to buy a ticket, yet they can’t even accept any valid international credit card.
I really hope they’ll fix their problems quickly, so we once and for all can find out how the Viva Colombia Experience from Lima to Bogota really is.Mr. Living in Peru has a tale to tell concerning the new airline.